Repair to SumUp Micro USB Dock Cable Head including pickup and return shipping
If the power plug for your SumUp card reader has been damaged, no need to worry as all our units are modular and can be repaired as required.
If preferred, you can purchase this repair instead, which is available to UK mainland customers. It includes shipping to and from us by DHL.
After purchase, please email us the correct one for collection of the damaged unit.
Also, DHL require 24hrs notice, so if you have a preferred date for collection please let us know at support@collectin.com . We are unable to specify a particular time, but DHL will email/text you in the morning of the collection with an approximate time.
Please pack you CollecTin More in its original blue packaging, with either the original brown outer box, or another box with sufficient padding to protect your unit. You do not need to send us the SumUp reader or boost battery. Please mark your box clearly with your order number.
We offer free UK shipping on orders over £50.
- CollecTin More and accessories are typically dispatched within five days.
- Branded products (CollecTin Solo and Original) are dispatched within a week of artwork approval.
Need your order by a specific date? Get in touch, and we’ll do our best to help!